Refund policy

Returns & Damaged Products

Delivery
Orders are delivered free to mainland Great Britain (England, Scotland and Wales), normally within 3–5 working days. We do not currently deliver to Northern Ireland. Delivery is to the ground floor entrance and does not include carrying upstairs, unpacking or assembly.

Check Your Furniture Before Assembly
Please inspect your furniture when it arrives and before you start assembly. Do not assemble the furniture until you are sure you are keeping it.

Faulty or Damaged Items
If your item is faulty, damaged or incorrect, please tell us within 24 hours of delivery. Send clear photos or a video, your order number, and your name and contact details. We will then replace the item or refund you, and we pay all return and collection charges.

Change of Mind
If you have changed your mind, you can return the item within 30 days of delivery. The item must be unassembled, unused and in its original packaging with all fittings and manuals. You pay the return charges. Contact us first and we can quote you for collection.

Assembled Items
If the furniture has been assembled, we cannot accept a return for change of mind.

How to Start a Return
Email info@zenviratraders.co.uk or WhatsApp +44 7735 547086 with your order number. Please do not send anything back before contacting us.

Refunds
Approved refunds go back to your original payment method within 14 days of us receiving the goods.

Contact Hours
Monday to Friday: 10:00 to 17:00
Saturday: 10:00 to 16:00