Shipping policy

Delivery Policy

At Zenvira Traders, we aim to provide a simple, reliable and convenient furniture delivery service across mainland Great Britain.

Delivery Areas

We currently deliver to mainland Great Britain, including England, Scotland and Wales.

We do not currently deliver to Northern Ireland.

If your postcode is outside our delivery area, please contact us before placing your order and we will let you know whether an alternative delivery arrangement is possible.

Delivery Time & Cost

Delivery is FREE across mainland Great Britain.
Orders are normally delivered within 3–5 working days.
There are no delivery charges for standard ground-floor delivery.
Delivery is arranged by our own delivery team using our delivery vehicles.

How Your Delivery Is Arranged

Once your order has been placed, our delivery team may contact you to arrange a suitable delivery date.

Our delivery driver will contact you before arriving at your delivery address. Please make sure the telephone number provided with your order is correct and available during the day.

Please ensure that someone is available at the property to receive the order.

Ground-Floor Delivery

Our free delivery service is to the ground floor entrance of your property.

Please note that our standard delivery service does not include:

Carrying furniture upstairs
Unpacking the furniture
Assembly
Removal of packaging

Furniture may arrive flat-packed and will include assembly instructions where required.

Customers are responsible for checking that the furniture will fit through doors, hallways, stairways and other access points before ordering. Please check the dimensions provided on the relevant product page.

If You Are Not Available

If nobody is available to receive the order on the agreed delivery date, please contact us as soon as possible so that we can arrange another delivery date.

We recommend making sure someone is available at the delivery address to avoid delays.

Delivery Delays

Our usual delivery time is 3–5 working days. While we aim to meet this timeframe, occasional delays may occur due to circumstances outside our reasonable control, such as supplier delays, vehicle issues, traffic or unforeseen delivery problems.

If we become aware of a significant delay affecting your order, we will contact you and provide an updated delivery timeframe.

Checking Your Delivery

Please inspect your furniture carefully when it arrives and before beginning any assembly. Do not assemble the furniture until you are sure you are keeping it.
If your product arrives damaged, faulty or incorrect, please contact us within 24 hours of delivery with clear photos and/or a video, your order number and your contact details. We will replace the item or refund you, and we pay all return or collection charges.
Once a product has been assembled, we cannot accept a return for change of mind.
Your statutory consumer rights are not affected by this policy.

Payment Options

We accept major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Eligible orders can be paid in instalments with Shop Pay Installments (subject to status). Cash on delivery is available. Please have your payment ready when your order arrives.